Refund policy

Return & Exchange Policy

We take great care in selecting, checking and packing every Zaie piece before it leaves us. However, if your jewellery arrives damaged in transit or you receive a different piece from the one you ordered, we will be happy to arrange an exchange for you.

If, for any other reason, you would like to return your jewellery, please do so within 7 days of receiving your order. The item must be unused, unaltered and returned in its original packaging.

For eligible returns, we will arrange the return pick-up and issue store credit, which can be used on the Zaie website within 60 days from the date of issue.

Please write to us at uma@zaie.in and we will be happy to assist you.

We want every Zaie piece you receive to feel just right. And while we may not be able to promise that you'll stop at just one, we can promise that we'll take great care of your jewels from our hands to yours.

Cancellations

Due to the limited-edition and handcrafted nature of our products, cancellation requests cannot be accommodated once an order has been placed.

Important Notes & Disclaimers

• Customers are advised to review product descriptions, dimensions and images carefully before placing an order.
• Slight colour differences due to screen settings or lighting conditions are not considered defects.
• If any provision of this policy conflicts with applicable consumer protection laws, such laws shall prevail.