🌸 About Zaie

1. What is Zaie?


Zaie is a semi-fine jewellery brand inspired by India’s rich jewellery traditions. We reimagine traditional forms with a contemporary sensibility, creating distinctive pieces designed for the modern woman. Each piece is handcrafted in brass and finished with carefully considered gold or silver plating.

2. Where are Zaie pieces made?

All Zaie pieces are proudly designed in India and handcrafted by skilled artisans.

3. Are your designs limited edition?

Yes — we create in small batches to keep every design distinctive.

💎 Product & Jewelry Details

4. What materials do you use?

Our jewellery is crafted in high-quality brass and finished with 18K gold or silver plating, depending on the design.

5. Is the jewelry hypoallergenic?

Our jewelry is nickel- and lead-free. However, if you have very sensitive skin, we recommend wearing it over clean, dry skin to avoid irritation.

6. How do I care for my Zaie jewelry?

  • Keep jewelry away from water, perfume, or harsh chemicals.
  • Wipe with a soft dry cloth after each use.
  • Store pieces individually in a pouch or box to prevent scratches.

🛍️ Orders & Shopping

7. How can I place an order?

Simply browse our collection, add your favourite pieces to the cart, and proceed to checkout. Once your order is placed, you’ll receive an order confirmation email.

8. Do you offer Cash on Delivery (COD)?

Yes, we do offer COD on orders above ₹750 and below ₹5,000. A shipping fee of ₹200 applies to all Cash on Delivery (COD) orders.

9. Can I cancel or modify my order after placing it?

Because our pieces are handcrafted in small batches, we’re unable to accommodate cancellations or modifications once an order has been placed.

10. Can I request customization?

We’re unable to offer customisation at present, but we hope to introduce it in the future.

🚚 Shipping & Delivery

11. Do you ship across India?

Yes, we ship to all locations across India through trusted logistics partners.

12. Do you offer international shipping?

Yes, we offer international shipping. Do write to us at uma@zaie.in to help us address your requirements.

13. How long does delivery take?

Orders are usually dispatched within 24 hours of order confirmation. Dispatch timelines exclude public holidays. Your order will be shipped through one of our trusted courier partners. Delivery timelines may vary depending on your location.

14. How can I track my order?

Once shipped, you’ll receive a tracking link via email or SMS.

💳 Payments

15. What payment methods do you accept?

We accept secure online payments via credit/debit cards, UPI, and net banking. We also accept COD for orders above ₹750 and below ₹5,000, with an additional shipping fee of ₹200.

16. Is it safe to pay online?

Yes. All transactions on our website are processed through secure, encrypted payment gateways.

🔁 Returns & Exchanges

17. Do you accept returns or exchanges?

Yes. If you would like to return your jewellery, please contact us at uma@zaie.in within 7 days of receiving your order. The piece must be unused, unaltered and returned in its original packaging. We will arrange the return pickup for you.

Once the return is accepted, we will issue store credit valid for 60 days from the date of issue, which can be used on the Zaie website.

18. What if I receive a damaged or defective item?

We take great care in selecting, checking and packing every Zaie piece before it leaves us. However, if your jewellery arrives damaged in transit or you receive a different piece from the one you ordered, we will be happy to arrange an exchange for you.

19. Do you offer refunds?

We do not offer cash refunds. Instead, we issue store credit, which can be used on the Zaie website within 60 days from the date of issue.

✨ Jewelry Aftercare & Maintenance

20. How should I store my jewelry?

We suggest our customers store their Zaie piece separately in a plastic box, away from moisture and sunlight.

💬 Other Questions

21. How can I contact you?

You may WhatsApp us on 9512785000 or email us at uma@zaie.in. We would be glad to hear from you.

22. Do you have a physical store?

No, we do not have a physical store. Zaie is currently available exclusively online.

23. How can I stay updated about new collections?

Follow us on Instagram at @Zaie_Jewels and WhatsApp us on 9512785000 for updates on our collection launches and special previews.